Privacy Policy

We collect personal information from our customers in the regular course of doing business. This page answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

 

  • Name
  • Phone Number
  • Email Address
  • Purchase history
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

 

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on
  • what other sites you’ve visited recently

How do you use this information?

The main reasons we collect personal information from you are:

 

 

  • Customer relationship management
  • Customer service
  • Marketing
  • To complete a sale/transaction

 

If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

 

To complete a sale/transaction

  • Name
  • Phone Number
  • Email Address
  • Purchase history
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Marketing

  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Customer service

  • Name
  • Phone Number
  • Email Address
  • Purchase history
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Customer relationship management

  • Name
  • Phone Number
  • Email Address
  • Purchase history
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Complaints

  • Purchase history

 

Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with other companies, including:

 

  • Partners
  • Suppliers
  • Third party contractors (such as a courier company or customer relationship management consultant)

Web Analytics and Cookies

This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Karl Vanderkuip.

We will not (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Further Information about Cookies

The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed at www.allaboutcookies.org

If you have questions concerning our privacy policy, please use our contact details to discuss them.